Inviting someone into your home takes trust. Before you hire a house cleaning service anywhere in Northeast Ohio, ask these ten questions — the answers will tell you almost everything you need to know.
1. Are you licensed, bonded and insured?
Insurance protects your home if something is damaged; a bond protects you against theft. Ask for a certificate of insurance — reputable companies provide one without hesitation.
2. Are your cleaners background-checked?
You should know exactly who is entering your home, and that they’ve been screened.
3. Will I have the same team every time?
Consistency is what turns a good clean into a great one. A regular team learns your home, your preferences and your pets.
4. How do you price — hourly or flat rate?
Flat, written pricing means no surprises. Ask whether the first visit costs more and why.
5. Do you offer an in-home estimate?
Online quotes are a guess. A walkthrough lets the company see your home and give you an accurate, fixed price.
6. What products do you use?
If you have children, pets or allergies, ask about eco-friendly and pet-safe products — and whether they’ll use your preferred products on request.
7. What exactly is included?
Ask for a written checklist so you know what’s covered in a regular clean versus a deep clean.
8. What happens if I’m not satisfied?
Look for a clear guarantee, such as a free re-clean if you report a problem within 24 hours.
9. How do you handle keys and access?
Access details should be stored securely and never written on paperwork.
10. What is your cancellation policy?
A reasonable policy (for example, 48 hours’ notice) protects both you and the team’s schedule.
How Mirabella answers
Mirabella is licensed, bonded and insured, with a background-checked team, consistent cleaners, eco-friendly and pet-safe products, fixed written quotes after a free walkthrough, and a 24-hour re-clean promise. We serve homes within 35 miles of Beachwood, Ohio.
Ready when you are
Get a fixed, written quote — free.
We serve homes within 35 miles of Beachwood, Ohio. Book a 20-minute walkthrough or call (216) 301-7236.