Client Guidelines

A few simple guidelines help us give you the best possible clean, every time. If anything here doesn’t fit your home, just tell us — we’re happy to tailor our approach.

Before your visit

• A quick tidy of personal items (clothes, papers, toys) lets us spend our time cleaning rather than organizing.
• Let us know about any delicate surfaces, heirlooms, alarm codes or areas you’d like us to skip.
• Please secure valuables, cash and prescription medication.

Access

• You don’t need to be home. Many clients provide a key, lockbox or door code.
• Access details are stored securely and never written on paperwork or shared outside your assigned team.
• If we can’t access your home at the scheduled time, a lock-out fee may apply.

Pets

We love pets! For everyone’s safety and comfort, please let us know about pets in advance and secure any that are anxious around visitors.

Scheduling & cancellations

• Recurring visits are held in a reserved time slot with your assigned team.
• Please give at least 48 hours’ notice to reschedule or cancel. Late cancellations may incur a fee.
• Visits that fall on major holidays will be rescheduled with you in advance.

Safety

Our team won’t move very heavy furniture, climb above a two-step ladder, handle biohazards, or clean exterior windows above the ground floor. We’ll always tell you if something is outside what we can safely do.

Payment

Payment is due after each completed visit by card or ACH. Your price is fixed in your written estimate; if the scope of work changes, we’ll discuss it with you before making any change.

The Mirabella Promise

If anything isn’t right, contact us within 24 hours and we’ll return to re-clean it free of charge.